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| Retail Policies |
Retail Policies
Our Products
The nature of our unique products does not allow us to keep a large inventory on hand. Rather, our inventory at any particular time depends upon what nature offers us: the availability of such rare hardwoods and what can be created out of their natural shapes.
Our Core Principles
Your satisfaction is our main goal. Our artists work to meet the needs of our valued customers. We operate an honest and helpful business.
Payment Methods
Visa, MasterCard, American Express and Discover. Money Order or Checks are also accepted. Please allow 7 days for checks to clear before merchandise can be shipped.
For international orders, please do contact us at: info@ecoartisticproducts.com
* Price and product availability are subject to change without notice.
Credit Card Fraud
Eco Artistic Products participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate. Eco Artistic Products reserves the right to cancel any order that is unable to be verified or processed.
Product Availability and Shipping Process:
Please note: Our wood gifts and art pieces are not stocked in mass quantities as they are handmade. From time to time we may be out of stock for a certain item. We will then make sure to contact you immediately and inform you about the approximate delivery date and request your approval. We strive to do all we can to make the waiting period as short as possible.
Approximate Shipping schedule: Most items are delivered in 5-10 business days.
Shipping address: At this moment, we don't ship to any PO Box or AFO/FPO addresses.
EcoArtisticProducts highly recommends ensuring that you have someone to receive and sign for the package at the address provided to us. We want to ensure that you will receive your order in a timely manner.
Refused, rerouted or wrong shipping address:
Sorry, but refused or returned shipments will be charged a 15% restocking charge.
Damage procedure:
Please make all claims for damage or loss immediately made to the courier. EcoArtisticProducts will not accept any freight claims 5 days after receipt of merchandise. We recommend you follow these procedures:
Do not alter the carton or the damaged goods until the inspection by the appropriate agency has been made. Please call the carrier to start a claim and keep all of the packaging materials and boxes “factory fresh”. Call or email us that you have a claim at:
info@ecoartisticproducts.com. Once the carrier has approved and advised us of the damage claim, we will credit your account or replace the damaged goods. Thank you and please call us with any questions.
Shipping:EcoArtisticProducts.com offers flat rate shipping rates (including insurance) to the Continental USA. Items which are considered extra delicate or bulkier might incur
additional shipping charges; customers will be advised for their
approval.
$0 to $ 9.99 - $ 4.00
$10 to $ 14.99 - $ 6.95
$15 to $ 44.99 - $ 8.95
$50 to $ 99.99 - $10.85
$100 to $124.99 - $11.85
$125 to $199.99 - $12.85
$200 to $249.99 - $21.85
$250 to $299.99 - $23.99
$300 or more - 9% of total purchase
*For International Customers and orders to be delivered to Alaska,
Hawaii, Puerto Rico, you will be notified via email about your final
total order before processing. More information: click here.
Returns:
Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser. A 15% restocking fee is charged on non-defective merchandise. To qualify for a refund the product must be unused and show no wear. Return the product in the original product box and include a copy of the packing slip. We must receive the package within 30 days from receiving your order. Please note that packages that have exceeded the thirty days period will be refused.
Cancellations
Order cancellation must be made within the same day of ordering. All cancellations received later and any refused order will incur a cancellation fee of 15% of the total order. Custom orders cannot be canceled.
Sales Tax
Sales tax will be applied to all Florida customers.
"Retail" Section
Our retail section carries different products than our wholesale section.
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